Aquila Hotels & Resorts is committed to complying with the requirements of the EN ISO 50001:2018 standard.

This commitment includes:

• Ensuring compliance with applicable legal requirements and other requirements related to energy efficiency, energy use, and energy consumption.
• Understanding the nature, scope, and environmental impact of the energy used for its activities and services.
• Providing all necessary resources, information, and means to ensure the efficient operation of the organization and its integrated management system.
• Establishing and monitoring the achievement of goals and objectives related to energy performance.
• Measuring and continuously monitoring critical elements and processes to improve energy efficiency.
• Continuously improving the integrated management system and energy efficiency.
• Controlling external providers to ensure their compliance with the above requirements and the supply of energy-efficient products and services.
• Regularly reviewing this policy to ensure its continued relevance.
• Creating activities that focus on improving energy efficiency.
• Training employees to implement services, manage energy, and ensure a safe working environment.

Aquila Hotels & Resorts strives to minimize its environmental footprint by:

• Compliance: Adhering to all applicable environmental laws and regulations. Continuous Improvement: Implementing efficient, state-of-the-art technologies and resource management practices. We measure and manage our environmental performance against clearly defined objectives and targets on a monthly basis, regularly reviewing our progress and identifying opportunities for improvement.
• Employee Engagement: Investing in our human resources to ensure the effective implementation of environmental best practices in our daily operations. We provide comprehensive training to our staff on our environmental commitments, emphasizing their vital role in achieving our goals. Our dedicated "Green Team" leads sustainability initiatives across our properties.
• Guest Collaboration: Encouraging our guests to actively participate in our sustainability efforts and reduce their environmental impact during their stay.
• Community Partnership: Collaborating with NGOs such as “Archelon”, the “Hellenic Ornithological Society” and “Clean Hands” to protect the local environment and enhance the well-being of the local community. This includes supporting initiatives for the protection of stray animals.

We believe in the power of individual growth within a supportive community. At Aquila Hotels & Resorts, every team member is valued, respected, and empowered to reach their full potential.

Our Commitment to Our People:

• Equality and Fairness: We handle all employees with dignity and respect, fostering a workplace free from discrimination. We believe in equal opportunities for all, regardless of age, sexuality, gender, ethnicity, religion, culture, family status, personal beliefs, or disability.
• Continuous Learning: We invest in our employees’ growth and development by providing ongoing training opportunities, starting from their first day and continuing throughout their careers with us. We stay informed about the latest developments in the labor sector to ensure our practices are up-to-date and beneficial to our team.
• Legal Compliance: We adhere to all applicable employment laws and regulations in Greece. Local Hiring: We prioritize hiring staff from the local community, contributing to the economic well-being of our region.
• Open Communication: We maintain an “open door” policy, encouraging employees to share their ideas, concerns, and suggestions with us. Our HR department and management team are always available to listen and address any issues that may arise.
• Quality: We choose products and services that meet our high standards of excellence. 

We believe that a happy and supported workforce is crucial. By investing in our employees, we create a positive and productive environment for everyone.

We are committed to offering high-quality services to our customers in a healthy and professional environment for our employees. Our commitment to quality and continuous improvement is embedded in our operational standards. These standards are central to our service delivery, providing clear guidelines and a sense of security for all employees. We review our operational standards annually, and update them. All supervisors and employees are informed of these standards and the evaluation criteria used to assess them.

Here’s how we do it:
1. We carefully evaluate our options based on several key factors:

• Quality: We choose products and services that meet our high standards of excellence.
• Price: We seek competitive prices to ensure value for money. Reliability: We rely on suppliers who can consistently deliver what we need, when we need it.
• Availability: We ensure a steady supply to meet our operational needs.
• Stability: We partner with suppliers who demonstrate long-term stability and reliability.
• Safety: We prioritize products and services that are safe for our guests, employees, and the environment.
• Sustainability: We favor environmentally friendly options whenever possible.

2. We compare offers from different suppliers to ensure we’re getting the best value. Our purchasing decisions are based on objective criteria, not personal relationships. We’re always open to working with new suppliers, and we regularly review our existing partnerships.

3. We prioritize local suppliers whenever possible, boosting the local economy.

4. We choose products with minimal packaging and prioritize recyclable and reusable options.

5. We invest in energy-efficient equipment to reduce our environmental footprint.

6. We select cleaning products that are safe for both people and the planet

At AQUILA Hotels & Resorts, we believe in being a good neighbor. We value the close relationships we have within our local community and strive to create a positive impact wherever we can.

Here’s how we show our support:

• Sourcing Locally: We prioritize sourcing our food and beverages from local businesses, supporting local farmers and producers.
• Protecting Our Shores: We organize regular beach clean-ups and encourage both our staff and guests to participate, keeping our coastline pristine.
• Giving Back: We actively contribute to local schools, organizations, and initiatives that are working to improve the lives of local people, protect the environment, and preserve the unique culture and traditions of our community.
• Sharing Local Treasures: We encourage our guests to explore the richness of our region by recommending local restaurants, markets, and craft centers. We want our guests to experience authentic Greek cuisine, history, and culture, creating a truly memorable and sustainable travel experience.
• Empowering Our Team: We involve our staff in our community engagement efforts through training, workshops, and various activities, fostering a sense of shared responsibility.
• By supporting our local community, we enrich the experience of our guests and contribute to the well-being of our surroundings. It’s all part of our commitment to providing a truly authentic and sustainable holiday experience.

To learn more about our community initiatives, please feel free to contact our Guest Relations or Eco Team.

At AQUILA Hotels & Resorts, the safety and well-being of children are of paramount importance. We are dedicated to protecting the rights of all children and ensuring their physical and mental well-being, including their protection from abuse and exploitation. We consider anyone under the age of 18 to be a child.

Raising Awareness: We believe that education is key to prevention. We conduct workshops and seminars for our staff, and we also reach out to schools, parents, and community members to raise awareness about children’s rights and safety. We are proud to collaborate with “The Smile of the Child,” an internationally recognized child welfare organization, in these efforts.

Taking Action: We have a zero-tolerance policy for any behavior that endangers children. Any suspicious activity involving a child, whether by a guest or an employee, will be reported immediately to the National Helpline for Children SOS 1056 “The Smile of the Child.”